Purchasing a new carpet is a long-term investment. Like other major home purchases, warranties are often offered by carpet manufacturers to ensure customers get the most from their purchase. Also like any other major investment, not all warranties are created equal.
As a general rule, warranties will cover matting, crushing stains, and wear, to some degree. That’s not to say that all these elements are covered, but in certain circumstances the manufacturer will replace carpet that is damaged by those elements. It is also fair to say that higher-end carpets made of more expensive and durable materials are more resistant to damage, and therefore carry more comprehensive warranties.
Here’s an overview of some of the types of warranties offered by carpet manufacturers:
Manufacturing defects is a common problem that most carpet warranties will cover. In order to file a successful claim on this type of problem, it needs to be proven that the damage to the carpet was due to an inherent defect made in manufacturing of the carpet. In some cases the window to report manufacturing defects is smaller than other parts of the warranty.
If a carpet manufacturer makes a claim that their product is fade resistant, the company will often offer a warranty for that type of damage. Be certain that you uphold all care requirements to keep the warranty valid. For example, an indoor carpet laid in an open area might not qualify for the fade resistance warranty.
A stain warranty can be one of the most complicated to understand. To begin with, there is no such thing as a stain proof carpet – only stain resistant. Certain stains may not be covered by the warranty like particularly strong colored foods/beverages, pet stains, or bodily fluids. Stains that occur in high traffic areas are also sometimes excluded in a stain warranty.
In addition to only covering certain types of stains, warranties often require certain care to qualify. For example, some warranties may require that carpets be cleaned every 18 or 24 months in order to be covered under the warranty. This is why it is so critical to understand a warranty before you purchase a carpet.
The Bottom Line
The biggest thing to remember is that all warranties are different. Before making a long-term purchase like carpet, make sure you understand all the details of a carpet manufacturer warranty.
Take the time to understand all your options. At Interiors & Textiles, we take the time to explain all the intricacies of making this major purchase so you walk away confident and happy.